Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us or requesting a service, including:

• Full name
• Phone number
• Email address
• Location or service address
• TV brand, model, and issue details
• Information submitted through enquiry or contact forms
• Communications made through phone, email, or WhatsApp

We may also automatically collect limited technical information when you use our website, such as browser type, device type, IP address, pages visited, referral source, and general website usage information.

2. How We Use Your Information

We may use the information collected to:

• Respond to enquiries and service requests
• Schedule TV inspection or repair services
• Contact you regarding appointments or service updates
• Provide quotations and relevant service information
• Improve our website, customer experience, and services
• Maintain internal service and communication records
• Prevent misuse, fraud, or security issues
• Measure advertising and website performance
• Comply with applicable legal or regulatory requirements

We only use personal information for legitimate business and service-related purposes.

3. Calls and WhatsApp Communication

If you contact us by phone or WhatsApp, or provide your phone number through our website, we may use that number to respond to your enquiry, discuss your TV repair requirements, provide service updates, or arrange an appointment.

Standard carrier, messaging, or data charges may apply depending on your service provider.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, measure website performance, and support advertising campaigns.

We may use third-party analytics or advertising technologies, including services provided by platforms such as Google, where applicable.

These technologies may collect information about website interactions in accordance with their respective privacy policies. You may control or disable certain cookies through your browser settings, although doing so may affect some website functionality.

5. Advertising and Conversion Tracking

We may use advertising platforms and conversion-tracking technologies to understand how users discover and interact with our website.

This information may help us measure calls, enquiries, form submissions, and other relevant actions resulting from advertising campaigns. Where required, appropriate consent mechanisms may be used for cookies and tracking technologies.

6. How We Share Information

We do not sell or rent your personal information. Information may only be shared where reasonably necessary with:

• Technicians or service personnel involved in fulfilling your request
• Website hosting, communication, analytics, or technology providers
• Professional advisers or service providers supporting our business
• Government authorities or regulatory bodies where legally required

Third parties are expected to handle information appropriately and only for the purpose for which access is provided.

7. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet legal obligations, or support legitimate business requirements.

9. Third-Party Links

Our website may contain links to third-party websites, platforms, maps, social networks, or communication services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites or services. Users should review the applicable privacy policies before providing personal information to third parties.

10. Your Privacy Rights

Depending on applicable law and circumstances, you may request access to, correction of, or deletion of certain personal information we hold about you. You may also request that we stop using your information for certain communications where applicable.

To submit a privacy-related request, please contact us using the contact information provided on our website.

11. Children’s Privacy

Our services are not intentionally directed toward children, and we do not knowingly seek to collect personal information from children through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, business practices, or applicable requirements. Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Dubai TV Repair through the contact details provided on our website.